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Balloon help
Balloon help was a help system introduced by Apple Computer in their 1991 release of System 7.0. The name referred to the way the help text was displayed, in "balloons", like those containing the words in a comic strip. The name has since been used by many to refer to any sort of pop-up help text.
==The problem==
During the leadup to System 7, Apple studied the problem of getting help in depth. They identified a number of common questions, such as ''Where am I?'' and ''How do I get to...?''. In the context of computer use they identified two main types of questions users asked: ''What is this thing?'' and ''How do I accomplish...?''. Existing help systems typically didn't provide useful information on either of these topics, and were often nothing more than the paper manual copied into an electronic form.
One of the particularly thorny problems was the ''What is this thing?'' question. In an interface that often included non-standard widgets or buttons labeled with an indecipherable icon, many functions required the end user referring to their manual. Users generally refused to do this, and ended up not using the full power of their applications since many of their functions were "hidden". It was this problem that Apple decided to attack, and after extensive testing, settled on Balloon Help as the solution.
Apple's solution for ''How do I accomplish...?'' was Apple Guide, which would be added to System 7.5 in 1994.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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